FAQ

“HOW LONG DOES IT TAKE TO COMPLETE MY ORDER?”

All orders ship out within 10 – 15 business days after your payment has been received. Rush orders are acceptable but are subject to a premium.

“WHAT ARE YOUR PAYMENT OPTIONS?”

Acceptable forms of payment are cash, check, money orders, pay pal, visa, mastercard, and American Express. Payment needs to be received before we can begin your order.

“DO YOU HAVE ANY RECOMMENDATIONS ON WHICH BLANKS TO USE?”

For a high-end t-shirt that’s super soft, fashion fit, and affordable we recommend using a Next Level Apparel #3600 tee for guys, or #3900 for ladies. These are our best-selling shirts for our private label clients. Of course, if you need specific colors that Next Level doesn’t carry then American Apparel’s #2001 for men and #2102 for ladies are also great options.

For an economical tee that’s inexpensive but is not “cheese-cloth” or poorly constructed, we recommend either the Gildan G200 or Alstyle Apparel’s #1301 tee. These shirts are a popular option for fundraisers or promotional apparel.

For fleece, like crewnecks sweatshirts, hoodies, or zip-ups we recommend using Independent Trading Company. Their quality is great, color selection is plentiful, and there are many different options for fleece weight or thickness.

“WHAT FILE TYPE OR FORMAT DOES THE ARTWORK NEED TO BE?”

For optimal printing results, create and send your artwork at its “life-size” or actual printed dimensions in a vectorized format like ai, pdf, or eps. If this is not possible and you need to send rasterized art, please send your graphic sized approximately as large as you’d like it to be printed and set at a resolution of 300 dpi. Rasterized files are acceptable in psd, pdf, tiff, or jpeg formats.

Altering the settings for your image size/canvas space to “life-size” dimensions and resolution to 300 dpi needs to be done BEFORE you begin designing. If you design your graphic on a small canvas and at a lower resolution, you can’t simply enlarge the artwork and change the resolution to 300 dpi and get a high detail file. Starting with the canvas space sized correctly and the resolution set at 300 dpi before you design will improve the quality of your imprint.

“HOW BIG OF A PRINT CAN I MAKE?”

Our maximum printable dimensions for screen printing are 16’’ wide by 18’’ tall. Keep in mind that not all shirts provide you with a canvas space this big. For example, on a girls small tee, the maximum printable dimensions are 12’’ wide by 16’’ tall and on a women’s deep V-neck the maximum dimensions are 12’’ wide by 14’’ tall. It is very important that you take into consideration all of the shirt sizes you are ordering before you finalize the size of your artwork.

“CAN MY GRAPHIC BE PRINTED SMALLER ON MY SMALLER SIZED SHIRTS AND BIGGER ON MY LARGER SIZED SHIRTS?”

We recommend keeping your artwork dimensions the same on all sizes of shirts being printed. If you want to make your graphic smaller on the smaller sized shirts and larger on the larger sized shirts, we treat the print pricing as though you are printing two completely different jobs. To change the size of the graphic requires a new set of screens and additional set-up, therefore, it’s treated as though you were printing two different jobs instead of one.

“DO I GET TO SEE A SAMPLE BEFORE YOU MAKE THE ENTIRE RUN?”

Before we start your order, you will receive a “mock up” of your graphic for approval. The mock up is simply your graphic placed on a size medium t-shirt template so that you can approve placement and graphic size. We do offer a traditional sampling service as well where you can receive a printed sample of your design on the garment of your choice prior to making a commitment to the print run. Due to the high cost associated with producing just a single garment with your printed design, the cost to do this is $50 per color. So, for example, a 1 color sample shirt would cost $50 to produce and a 3 color sample shirt would cost $150.

“CAN YOU SCREEN PRINT A PHOTOGRAPHIC DESIGN OR SOMETHING WITH A TON OF COLORS, SHADES, AND GRADATIONS?”

Yes, in fact, this is another one of our specialties. Typically, we use either simulated process printing or index printing to accomplish this. With these advanced printing techniques, there is a one-time fee for creating the set of specialized color separations which ranges between $50 – $100 depending on the complexity of your artwork.

“IS IT POSSIBLE TO PRINT OVER SEAMS AND ZIPPERS, OFF HEMS, OR ONTO POCKETS OR POUCHES?”

Generally, this type of printing is not recommended because it can cause deviations in quality from print to print. The graphic has a tendency to get messy or sloppy around these troublesome areas like over seams, zippers, hoodie pouches, or off collars. We would need to see your graphic first and know what types of garments you’d like to use before we can commit to producing this type of order.

“CAN YOU KEEP MY SCREENS AROUND SO I DON’T HAVE TO PAY FOR THEM AGAIN WITH FUTURE REORDERS?”

Yes, we offer a permanent use screen rate at $50 per screen. If you opt for the permanent rate for your screens, we keep them around forever. This way, you never have to pay for them again on future reorders of that design under 100 units. Keep in mind that there are no screen charges assessed on orders over 100 units per design. Our other screen rate for orders under 100 units per design is our “one-time use only rate” @ $25 per screen. By choosing to pay for screens at this reduced rate, you are able to use the screens for you print run one time only.